Open and uninterrupted Forex trading hours are from 22:05 GMT Sunday to 22:00 GMT Friday. During these times the platform is fully tradable and the dealing desk is open. Furthermore there is a 24 hour customer support desk on hand to help you with any platform related issues.
The foreign exchange markets close on the weekends 22:00 GMT on Friday to 22:00 GMT on Sunday. During these times our trading platforms are not tradable and can only be accessed on a “view-only” basis. No alterations to pending orders are possible. Furthermore, the dealing desk and customer support services are suspended.
Orders can be placed any time during trading hours via our trading platforms. Our software supports market, limit, stop and trailing stop orders. Alternatively you may trade via telephone, speaking directly with one of our dealers. Once you open a position it remains open until the matching closing trade is executed. Open positions are constantly revalued at the current market price, updating your account balance in real time. Click for a list of the spot currency pairs.
If you are a live customer of Trading Point you can call the dealing room to place your orders. You can reach the dealing desk on +357 25029910.
Phone Trading Conversation
Once you contact the dealing desk to make a trade you first have to provide your login, password and type of account. If you want to close a position, set a take profit or stop loss order on an existing position you also have to provide the ticket number. In case of unsuccessful password authorisation or if you refuse to go through this process, your instructions will not be accepted.
Upon successful completion of the necessary security checks, you can ask for a two-way quote for a particular currency. Kindly note that you must specify the size of the transaction. E.g. “I would like a dollar Japanese Yen quote for 10 lots please”.
Assuming that USDJPY trades at 109.50-109.53, the trading Point dealer will respond “50-53″. That’s because it is generally assumed that the “big figure” (that is, 109) is known.
You have a short time to decide and reply “I Buy” or “I sell” or “Re-quote” or “nothing done”. Bear in mind that in a fast-moving market, unless you respond promptly, in a matter of seconds, the dealer cannot be held to the quote he has given. If the price changes the dealer will say “off” or “change” which means that the price quoted beforehand is no longer available. After the dealer says “off” he will immediately quote a new set of bid and ask prices.
Let’s assume that you choose to buy. The dealer will respond either “done at 53″ or “you bought at 53″ and must confirm the transaction by saying “I confirm you bought 10 lots of US dollar against Japanese yen at 1.5589″. No trade is complete unless the dealer has confirmed full trade details.
24 hour Customer Support
If you wish to contact Trading Point for any reason other than to trade then please call customer support at +357 25029900, request a call back, e-mail at email@example.com, or use live chat. Our staff will be pleased to help you. Click to see all the forex trading advantages that Trading Point offers its clients.
In the unlikely event you are not happy with the service you have received, you are able to make a complaint to us. All complaints must be lodged within 2 business days after the grievance has arisen and you should address these to firstname.lastname@example.org. We address all disputes and complaints in a timely manner. If you have a trading dispute please provide as much information as possible. We will require your account number and ticket number of the order in question.